Payment and Shipping

Payment Options

At Arabian Plates you pay safely and conveniently. The transmission of your personal data is encrypted. To transmit this data, we use Secure Socket Layer (SSL), a security standard supported by all Internet browsers.

Payment in Advance
When ordering on prepayment, you will receive an e-mail after ordering, in which you will find our bank details. Also stated in this e-mail is the purpose of use, which you should indicate on your transfer. Once the amount has been credited to our account, the production of your personal article begins.

Payment per PayPal
You can also pay via PayPal. Select PayPal as your payment method and you will be redirected to PayPal at the end of the order process. PayPal offers you easy, fast and secure payment on the Internet. Your bank details or credit card number are securely stored at PayPal and protected by the SSL protocol and the 128-bit key. If you are already a PayPal customer, you can log in there with your user data and confirm the payment. If you are new to PayPal, you can also log in as a guest or open a PayPal account and then confirm the payment. Once we received the payment, the production of your personal item begins.

Production Time

After we successful received the payment, the articles of Arabian Plates are made for you by hand. Depending on customization and production effort, the production time is one to three weeks. If you need your article faster, please contact us in advance! We strive to handle express orders separately.

Shipping

IMPORTANT: In principle, we deliver our products worldwide. Since the shipping costs for deliveries to foreign countries partly differ strongly, we are unfortunately not able to calculate the costs for each country and package weight for the online ordering process. Please note that online orders will only be delivered to a package weight of 10kg and only within Germany and the EU. If the items to be ordered have a total weight of more than 10kg and/or you would like to ship them to another country, contact us directly! We then clarify the ordering and shipping options individually.

The ordered goods will be shipped well protected at your risk and cost. The dispatch takes place after completion of the articles by our shipping partners DHL or UPS. The service of delivery without signature to your private address within Germany takes 2 to 3 working days. Once your items have gone to shipping, we will send you a tracking code by e-mail on request, which will allow you to track the status of your shipment at any time.

The shipping costs include loading and packaging fees and postage costs. The loading charges are fixed and the transport costs vary according to the total weight of the package. We can not combine two different orders, as the shipping costs for each order will be calculated separately.